Helping hospitals improve their patient experience for over 30 years
We recognize that the traditional hospital materials available on the market often fall short in providing truly valuable information to patients. Our team is dedicated to elevating the patient experience through the development of relevant and engaging informational materials.
Our focus is on delivering information that is not only accurate, but also easily understandable and actionable for patients, in order to improve their overall experience. Trust in our commitment to helping you provide the highest quality of care for your patients.
By implementing our Healthier Hospital Plan, you will experience:
Increased satisfaction
A better patient experience
Higher hospital survey results
Higher-quality formats
Meet Your Patient Advocates
We’re proud of our 30-year reputation for providing outstanding customer care to hospitals across the United States and their patients. Our leadership, medical team, and advisory board are among the most respected professionals in the industry.
Mike McWithey
President
Leslie Carrigan
Executive Vice President
Ariana Wilson
Hospital Success Manager
Donnie Campbell
Plant Manager
Mike Dey
Regional Sales Director
Laura Berryman MSN, APRN, CCNS-BC, CEN
Director of Business Development
Melanie Chandler, MPT
Director of Business Development
Our History
Patient Guide Solutions was originally established in 1971 as Video Viewing by Bob Hall. The company started as a local TV guide printing company and ad sales business, with TV guides typed up at the kitchen table by Bob’s sister-in-law, Gayle.
The company’s trajectory changed when a friend and administrator at a local hospital requested Bob to print his hospital patient guide, as the local printer was unable to meet the deadline. This marked the beginning of Video Viewing’s foray into patient guide printing, starting with the first patient guide at a local hospital in Little Rock, AR.
In 1983, Video Viewing had expanded its services to include printing of patient guides with TV guides inserted, serving 80 clients. The company remained in its current location on Otter Creek, in Mabelvale, Arkansas since 1984. In 1992, Video Viewing installed its first in-house printing press.
The company underwent a rebranding in 2008, changing its name to Healthy Advice, and then again in 2012 to PatientPoint. The current name, Patient Guide Solutions, was adopted in 2023. Despite the name changes, the company remains committed to its roots and still has ten employees who have been with the company since its inception as Video Viewing.
Patient Guide Solutions continues to offer the same evolved product, now with a larger team, and is dedicated to providing high-quality patient guide solutions to its clients.